Refund Requests
If a customer changes their mind about a purchase, you can decide whether to accept returns and process a refund. Keep in mind, you will almost always have to accept a return if an order is damaged, doesn’t match the description, or the customer receives the wrong item.
NOTE: Having clear and concise terms in your shipping and refund policies can help you prevent customer complaints.
Step 1: Customer—Vendor Negotiation
The customer can start negotiation for a refund from the Vendors Store Support, order note or directly contact the vendor via the chat widget.
The customer must provide the order number. If the order has multiple items and the customer only needs one product or one type of product refunded, he must include those details.
Step 2: Process agreed refund:
To do this, navigate to Vendor Dashboard then to Orders.
Click on the order which you want to refund. Then click on Request Refund.
After selecting the order, head to the “Request Refund” option.
After clicking on the “Request Refund” button, you can enter the amount of the refund.
Once you have entered the amount, click on the “Refund Via Stripe Connect” button.
You will receive a pop-up alert stating that you are refunding. It will complete the refund process once you click the ‘Ok’ button. Otherwise, decline the process by using the ‘Cancel’ button.
You will see a success pop-up after hitting the ‘Ok’ button, showing that it has completed the process:
Heading to the Vendor Dashboard, then Orders, you can see a list view of the refunded order.
How Do I Know The Refund Is Complete?
Navigate to the order from your Vendor Dashboard, click on the details, and search for order status updates like this.
The order status will remain completed for partially refunded requests while orders that have been fully reimbursed will have their status updated to Refunded.
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