Advercado Shipping & Returns Policy

Advercado Returns Policy

At Advercado, we are proud to operate as a vibrant marketplace connecting vendors and customers across the UK. Because each vendor offers their own products and services, returns are managed on an individual basis according to each vendor’s specific terms.

Vendor-Specific Returns

• Review Before Purchase: We encourage you to review the returns policy provided by the vendor on their product or service page before making a purchase.
• Vendor Terms Apply: Each vendor sets their own terms and conditions regarding returns, exchanges, or refunds based on the nature of their offering.

Arranging a Return

• Use Our Communication Tools: If you wish to return an item or cancel a service, please use the communication methods available on our site to contact the vendor directly. Our secure messaging system is designed to help you easily discuss returns, resolve issues, and arrange any necessary exchanges or refunds.
• Follow Vendor Instructions: Once you contact the vendor, please follow their specific instructions regarding the return process. This may include information about return windows, shipping details, and refund methods.

Dispute Resolution

• Support: Advercado acts as a facilitator between vendors and customers. We are not directly involved in the return process; however, if you experience any issues that cannot be resolved directly with the vendor, please contact our customer support team. We are here to help mediate and ensure your concerns are addressed fairly.

Important Notes

• Marketplace Nature: As a marketplace, Advercado does not set or enforce a standard returns policy. Vendor-specific policies will apply to every transaction.
• Customer Responsibility: It is the customer’s responsibility to understand and agree to the vendor’s return terms before completing a purchase.

Thank you for choosing Advercado. We are committed to providing a seamless experience and empowering you to make informed decisions when buying and selling. If you have any questions or need assistance, our support team is always on hand to help.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Each vendor can offer various shipping options. In some cases, a third-party supplier may be managing inventory and will be responsible for shipping your products.

Shipping Fees

Each vendor offers shipping at rates defined by their business. Advercado does not ship products, nor do we influence vendor shipping prices & rates.

All times and dates given for delivery of the products are given in good faith but are estimated only.

For EU and UK consumers, this does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the vendor accepted your order. For more information, please refer to each vendor’s policies.

DO YOU DELIVER INTERNATIONALLY?

Advercado does not fulfil orders or offer international shipping. Vendors may offer international shipping. Please contact the vendor to check if they deliver internationally.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason, the vendor will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers, this does not affect your statutory rights. For more information, please refer to each vendor’s policies.

 

DO YOU ACCEPT RETURNS?

Each vendor defines their own returns policies. Please check the vendor’s return policy, which can be found on the shipping tab at the bottom of their product pages. Please refer to these policies when purchasing products and services.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by: